Our KennelsPolicies

Policies

Aggressive Dog Policy

The Kicking Horse Boarding Kennels has a NO aggressive dog policy.

An aggressive dog is defined as a dog that exhibits moderate to extreme aggression towards people or other animals and also includes animals that are destructive to property due to their aggression.  Kicking Horse Boarding Kennels can only accept dogs that can be turned out, handled and boarded next to others without fear of harm to employees or other animals in care.  If you have any concerns about your dog, please discuss this before arriving at the facility.  Sometimes only certain events cause aggression and we may be able to alleviate a problem before it occurs.  You will be asked to pick up your dog if it becomes unmanageable.

This policy has been adopted for the safety and welfare of ourselves, our children, our employees, our neighbours and the animals in our care.

 

Spay and Neuter Policy

The Kicking Horse Boarding Kennels recommends that all dog guests over one year old be spayed or neutered.

Daycare may not be appropriate for unaltered pets.

Boarding of unaltered animals is accepted, but please note that your pet may not be eligible for group play.

Females in heat are not accepted for boarding or daycare and if a female comes into heat during her stay, the owner will be required to collect their animal immediately.

We have this policy for the following reasons:

-intact males and females intermingling pose a risk of unwanted pregnancy

-intact dogs can disrupt our peaceful play environment due to aggressive play, mounting or dominant behaviour or being targeted by other dogs who smell their hormones, feel threatened, and lash out (posing a risk to the dogs in our care as well as ourselves)

-intact females can cause competitive behaviour amongst males

If your puppy is intact, please be aware that we may be required to play your puppy separately from the other dogs.Owner/Operator Kyla and Ambassador Mr. Jones            

General Policies

Our business hours are as follows:

Pick-ups and Drop-offs are allowed by appointment only from 800 am - 1000 am

and 400 pm - 600 pm Monday - Friday and 200 pm - 400pm Saturday and Sunday.  We are closed for pick-ups and drop offs on Statutory Holidays.

If you are unable to pick up or drop off your pet within the specified hours, please contact us.

We are closed at 6 pm. If you are unable to pick up your pet before business closing, your pet may spend the night and be picked up the following morning at 0800 am.

(Please note that additional charges will apply).

A copy of your current veterinary certificate of vaccinations or titre test results proving protective immunity is required.

REQUIRED Vaccinations are Rabies, DH2PP or DHAPP (Distemper, Hepatitis, Parainfluenza, Parvovirus and Bordetella (canine cough).

Your pet must be protected with a flea, tick and louse treatment prior to arrival.

Upon arrival you will be required to complete and sign our pet care agreement.

This document also includes information regarding your pets' care.

Refrain from bringing tennis balls or bones for your pets stay.

Please do not walk around or open gates looking for your pet.  

When entering the kennel, please respect our guests and only enter through designated doors ie. the front office. Please ring the bell and we will be with you promptly. 

Most of our dogs have an opportunity to be involved in group play when there are suitable playmates available.  Please let us know if group play is not appropriate for your dog(s).

For more information

Please call in advance to arrange an appointment for a visit in order to respect our guests playtime.

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